Effective Date: 01-Jan-2025

At Sarthaa Care, we aim to provide seamless and reliable home services by connecting customers with professional service providers. This Refund Policy outlines the terms under which refunds are issued and the circumstances where refunds are not applicable.

1. Refund Eligibility

• Cancellations Before Service Provider Dispatch: If you cancel a service request before the service provider is dispatched, you may be eligible for a refund. Please check the cancellation terms specific to your booking.
• Issues with Service Booking: In case of double payments or technical errors, refunds may be processed after verification.

2. No Refund Policy

Once the service provider arrives at the customer’s location, no refund requests will be entertained under any circumstances. This policy ensures fair compensation for the service provider's time, travel, and effort.

3. Service Issues

If you are dissatisfied with the service provided, we encourage you to report the issue to our support team. While refunds will not be issued, we will work to resolve your concerns, including offering discounts or credits for future bookings where applicable.

4. Refund Process

• Refund requests must be submitted through the app or via email at [Insert Contact Information] within 24 hours of the service cancellation (before the service provider's arrival).
• Approved refunds will be processed within 5-7 business days to the original payment method.

5. Non-Refundable Services

Refunds are not applicable in the following scenarios:

• The service provider has arrived at the customer’s location.
• Cancellations made after the service provider is en route.
• Dissatisfaction with services that were completed as per the agreed terms.

6. Changes to This Policy

Sarthaa Care reserves the right to amend this policy at any time. Updates will be communicated through the app or website.

7. Contact Us

For further inquiries about this policy, contact us at:

• Email: [email protected]
• Phone: 9399022370

By using our services, you acknowledge and agree to this Refund Policy.